|
This
page explains the privacy policy of
osm411 , Inc., the provider of
the osm411 Directory Assistance
service.
In
summary, we collect the minimum
information we need to operate our
service and bill our customers; we
do not collect or retain any
additional information about our
customers, nor do we share any
information about individual
customers with any other
organization under any circumstance
unless compelled to do so by law, or
to protect our own legal rights, or
to provide the osm411 service.
If
you feel that osm411, Inc. is
not abiding by our posted privacy
policies you may contact us at
privacy@osm411.com.
osm411 , Inc. is a licensee of
the TRUSTe Privacy Program. TRUSTe
is an independent, non-profit
organization whose mission is to
enable individuals and organizations
to establish trusting relationships
based on respect for personal
identity and information by
promoting the use of fair
information practices. This privacy
statement covers the site
www.osm411.com. Because we
want to demonstrate our commitment
to our users' privacy, we have
agreed to disclose our privacy
practices and have them reviewed for
compliance by TRUSTe.
If
users have questions or concerns
regarding this statement, you should
first contact
privacy@osm411.com. If you
do not receive acknowledgment of
your inquiry or it is not
satisfactorily addressed, you should
then contact TRUSTe through the
TRUSTe Watchdog Dispute Resolution
Process (http://www.truste.org/consumers/watchdog_complaint.php).
TRUSTe will serve as a liaison with
the Web site to resolve users
concerns.
1. Collection and Use of
Information
We
collect information from our
customers on the sign-up page, and
we only collect the data we need to
operate our service and bill our
customers. Specifically, we collect
the following data on each
individual customer:
Name and address: We need your
name and address to charge your
credit card, since we don't have
physical access to your embossed
card.
Phone number(s): We use your
phone number to authenticate you as
a paying customer when you call our
service, so we know who to bill for
each call (we compare the phone
number you registered with the
caller-ID information arriving along
with each call to osm411.
Credit card number: We use this
to bill you for the osm411
service.
Email address: We send an email
notification each time we bill your
credit card (typically once per
month), and we also include a brief
summary of call activity for the
month.
If
you are a corporate customer we do
not collect information from you via
the web; but we do store the
following information in an online
database that is provided by your
company:
Name: We use this information to
invoice your employer for the calls
you have made.
Phone number(s): Depending on
the nature of your Corporate Plan,
your company will provide your
mobile phone number; your office
phone number; and if requested by
you, your home phone number(s).
These will only be used to
authenticate your phone numbers as
being related to a paying corporate
customer when you call osm411.
Billing codes: These are
provided at the discretion of the
company, to allow us to report back
to your company their monthly usage
by billing code.
1.1 Communication
We
communicate with our customers in
four specific situations:
(1)
When we bill you, we send you an
email as a courtesy summarizing the
bill and reminding you that your
credit card has been charged.
(2)
If there is a problem with your
account - either an issue with
customer service, or a billing
problem - we may contact you via
email or by phone to discuss the
situation and try to resolve it.
(3)
If we notice a change in your usage
pattern - for example, a significant
increase in volume in a short period
of time - we may contact you via
email or phone - to ensure that
there is no fraud occurring. If we
notice a significant drop in volume,
we may notify you via email or phone
to understand whether our service is
meeting your needs.
We
will not contact you for marketing
purposes, to cross-sell you
additional services, or to learn
more about your needs, without your
explicit approval. Some customers
appreciate the opportunity to learn
about new services, but most do not
, and we respect both of these
points of view.
1.2 Cookies
Our
website uses cookies to track which
pages are selected, how long they
are viewed, and to identify which
marketing partner directed you to
our site. These cookies expire after
30 days and contain no personally
identifiable information. We do not
share the information contained in
the cookies with anyone, and only
report aggregate data to our
marketing partners.
1.3 Demographic Information
We
do not collect demographic
information about our customers
(except as obviously discerned
through area code designations).
1.4 Log Files
We
maintain log files on our website
which automatically log information
such as IP address, browser type and
referring website. We use this
information to analyze trends,
administer the site, track usage
patterns on the website and measure
the effectiveness of our marketing
programs. We do not link any log
information to personally identify
any user, and we do not share our
log data with anyone, except as
needed to prevent fraud or abuse.
1.5 Mandatory or Optional
Information
Mandatory information we ask
customers to provide includes: (a)
email address; (b) credit card
number; (c) credit card CCV/CID
code; (d) credit card expiration
date; and (e) registered phone
number(s). This information is
mandatory; if a customer does not
provide the information he/she will
be unable to use the osm411
service.
We
also collect the following optional
information: (a) your name; and (b)
your address.
2. What Organization Is
Collecting the Information
osm411 , Inc., a Ohio
corporation, provides the osm411
service, and contracts to Teledvance
Communications LLC for call
processing services. Teledvance
computers process the incoming calls
and corresponding phone numbers, and
authenticates the users by checking
their caller-ID information against
the customer database. Teledvance
does not collect or retain any other
information about individual
customers, and Teledvance has agreed
to abide by osm411's privacy
policy as enumerated here and thus
will not user your information for
any secondary purposes.
2.1 Sharing of Information
We
do not share any information with
any organization unless compelled to
do so by law, or to protect our own
legal rights, or to provide the
osm411 service (specifically, we
must share our customers' telephone
number with Teledvance
Communications LLC to allow them to
process the call on our behalf.
Teledvance Communications LLC agrees
to adhere to our published privacy
policy and not use your information
for any secondary purposes).
2.2 Third Party Intermediaries
We
process our credit card payments
through internally International,
Inc., and we only use the information necessary to authorize a
charge to a valid credit card. We
will never use your information for
any secondary purposes.
2.3 Choice/Opt-Out or Opt-In
Since we do not share any
information with other parties, we
do not provide our customers with
the choice of opting out of
providing us with the information we
need to provide our service. As
stated above, most of the
information we collect is mandatory;
if the user fails to provide the
basic information we collect, he/she
cannot use our service.
2.4 Correct/Update/Cancel
Users can update their Personally
Identifiable Information via the "Manage
My Account" section of the
website. While we do not have any
formal process to allow customer
information to be updated by other
means (e.g. mail, email or
telephone) we will make a best
efforts basis to update customer
information records if a customer
chooses to send us this information
via email, mail or telephone.
Users may cancel their account at
any time via the "Manage
My Account" section of the
website, by calling Customer
Service, or via email to
support@osm411.com.
Cancellation is effective
immediately and is free of charge.
After cancellation, osm411
retains the user's personal
information on file only for
accounting purposes and to prevent
fraud, and the information will be
used thereafter for no other
purpose.
2.5 Security
We
use industry-standard security
measures to protect the
confidentiality of our customers'
information. We ensure that each
employee has carefully reviewed both
the privacy policy and our security
procedures before they are hired,
and we ask them to sign a written
statement to the effect that they
will adhere to these policies as
employees.
Access to the databases that store
personal information are restricted
only to osm411 employees and
contractors who are responsible for
maintaining and enhancing the
database. Access is limited by
password as well as by network
location (no access is allowed from
an unapproved IP address).
We
encrypt credit card information,
both while stored on our databases
and when we transmit that
information over the internet. We
also use encryption during the
signup process and when users log
into their accounts, and at any
other time that account-specific
information would be presented to a
user via the internet.
We
periodically review our security
policies in light of the changing
technology that is available and the
environment in which our business
operates.
2.6 Notification of Changes
If
we decide to change our privacy
policy, we will post those changes
to this privacy statement and other
places we deem appropriate so our
users are always aware of our
privacy policies as they may change
over time. We will obtain written or
active email consent from users if
we plan to use the information
collected from the customer in a
manner materially different from
that stated at the time of
collection.
2.7 Readability
We
are committed to making our privacy
policy simple and understandable. If
anything you have read here is
confusing or unclear, please contact
us by email at
support@osm411.com;
This policy is effective as of March
13, 2006.
|
