How to use the service
What number do I call for
Directory Assistance?
The toll-free number is
1-(866) OSM-4119 (which is
1-(866) 676-4119).
Do I need to enter a PIN or
account number when I call?
No. You'll be connected
directly to an operator as long as you call from a
number you have previously registered. Our system
automatically identifies you as a registered user.
How many numbers can I
request per call?
Two. Or you can ask for
one "reverse listing" (you provide the number, and
we give you the name and address of the person at
that number).
Can I call from my mobile
phone?
Absolutely. osm411 was
designed primarily for mobile phone users who are
stuck without their phone books, and don't want to
pay $1.25 to their mobile phone carrier.
Will it work from my home
phone too?
Yes, just list all your
phone numbers when you sign up. You can
register as many phone numbers as you like..
After I receive the
information I need, will you complete my call?
Not yet, but we will introduce
this feature shortly. About 70% of mobile
phone users don't insist on call completion. But for
those of you who do, we're integrating that option
into the next release of our service - along with
other enhancements like osm411 Text, which
will send you a text message with the listing you
requested, so you can store it on your phone.
What if I change phone
numbers?
No problem - just visit
our website and
update your
account
Will I still be able to dial
411 or 555-1212 if I sign up for osm411?
Yes. But you'll be
charged higher rates, of course.
Programming your
phone
Accuracy of our
phone listings
How accurate are your phone
listings? Are they
the same as the ones I use on the internet for free?
Free Directory Assistance services available on the
internet are very helpful, but they are not kept
up-to-date very frequently - which is why you'll
sometimes have trouble finding newly listed numbers.
At osm411 we use the same data as major telecom
carriers do, and our listings are updated every 24
hours.
What if I'm given the wrong
number when I call osm411?
Log into
your account and follow the instructions for
reporting a wrong number. We'll credit your account
within one business day.
Pricing and
billing
What will each call cost?
With osm411, each directory assistance call is only
65¢.
How will I be billed?
Charges will be reflected on your credit card once a
month (or, if your call volume is low, once per
quarter). You'll also have your statement online
showing how much you're saving. Auto-billing and
electronic statements save on paper and postage,
which is one of the reasons our rate is so low.
will be reflected on your credit card once a month
(or, if your call volume is low, once per quarter).
You'll also have your statement online. Auto-billing
and electronic statements save on paper and postage,
which is one of the reasons our rate is so low
Is there a difference in
costs for local and national listings?
Any U.S. listing, business or personal, is always
just 65¢. We do not provide directory assistance for
international calls
Can I see how many calls I'm
making before my credit card is billed?
Yes, you can log into
your online account and see up-to-the minute
information showing exactly how many calls you've
made for the current billing period (or other time
periods if you like).
